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How to fix your printer jamming

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Does your printer keep jamming? Learn more.

“My printer/copier keeps jamming” is the most common service call. Even if everything is set up right, a paper jam can still happen to your printer.

Print jobs go wrong for several reasons, but none are as frustrating as paper jams. The BDS team knows how significant printers are to your business’ productivity. We’ll look at the most common cause of paper jams and how prevention is vital.

Why do printer paper jams occur?

Paper jams occur when paper or other printed materials become stuck in a printer and cannot be removed. Multifunction printers have several access doors to locate and clear jams, sometimes complicating things.

How to prevent printer jams

There are several ways to avoid paper jams. Taking measures to avert problems can lessen the workload of IT personnel and minimize frustrations. This is why it is essential to take steps to ensure the smooth functioning of your printing system.

Three preventable causes of paper jams:

  • Multifunction device for paper handling

    A copier’s performance can be significantly improved by using proper paper handling. Always read the manufacturer’s manual to find out how much paper your multifunction device can handle. Too much paper in the tray can cause it to stick.

    This causes the feeder to pull multiple sheets through. This results in a paper jam. Make sure you consider the volume of paper you will be printing each month when looking for an MFP machine.

  • Never load the incorrect paper for your device

    Using the right paper weight to ensure the highest performance is also critical. You will likely have a paper jam if you use paper heavier than your copier’s maximum specifications.

    Depending on the weight and size of the paper you’re loading, always check your printer’s paper settings. You should never load paper of different weights at the same time. If you are unsure of what type of quality paper your device takes, check your manufacturer’s manual.

  • Where do you store your paper?

    Storing paper in a cool, dry place, away from direct sunlight, heat, and humidity, is imperative. Your printing equipment’s performance can be negatively impacted by how paper is stored.

    Paper absorbs moisture from the air when it is removed from its packaging. The paper expands when it is moist. As a result, the paper’s size, flatness, and strength are altered, causing printer paper jams.

How to fix a paper jam

  • Step one:
    We recommend turning the printer off before searching for jammed paper.
  • Step two:
    Next, locate the jammed paper. Do not pull on the paper because you will most likely tear it while pulling. If the rollers have already begun moving the paper through, continue pushing the document through. Do not attempt to go against the main direction of the paper.
  • Step three:
    When you’ve removed the jammed paper, close all the access doors and turn the printer back on. The printer will likely need to recalibrate upon restart.

No paper is jammed, but I am still getting an error message

  • Too many print jobs in the queue

    There are too many people trying to print at once. The printing command will not work if it does not respond. Don’t repeat the command. Occasionally, multiple printing commands can lead to a paper jam.

  • Paper pickup rollers accumulate dust

    Dust can clog rollers and jam machines. Cleaning the rollers monthly can help prevent printer jams.

  • Software or hardware problems are affecting the printer

    Make sure your printer software is up to date. Occasionally, the printer may signal a “paper jam” when none exists. If the message keeps appearing, restart the printer.

There are times when parts need to be replaced because of unexpected problems. Professionals should handle this.

Is your printer in need of repair or a print management expert?

Our team would love to help! The BDS team is ready to support your business’s print and workflow needs with over 40 years of print management experience.

Looking to stay current on industry news, insights and products? Follow us on our FacebookLinkedIn, and YouTube pages, and regularly check our blog for new content!

BDS Author Logo
Written By:BDS
April 7, 2023

About BDS:

BDS is an authorized office technology provider/reseller with corporate headquarters in Marlborough, MA, and offices throughout New England and Florida. Since 1978, we have supported local customers in Massachusetts, Connecticut, Rhode Island, New Hampshire, Vermont, Maine, and Florida with copier and printing solutions.
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