Managed IT Services

IT Management and Support to Growing Businesses

The BDS Managed IT Services program provides affordable proactive IT management and support to growing businesses. Utilizing our
unique framework for providing managed IT services, BDS provides a range of proactive services to keep your computer systems up and
running and your people and business productive.

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Features

  • Site Assessment and Inventory
  • Proactive Service
  • Management and Status Reporting
  • Best Practice Driven
  • Automated and Reliable

Benefits

  • Reliability coupled with Security
  • Cost Management and Control
  • Performance
  • Increased Productivity
  • Managed Expansion and Growth

Our goal is to serve as your technology partner with a focus on providing solutions. We use a consultative approach to evaluate your business and technology needs and then advise on the best solutions for your current and future needs.
BDS can save your organization time and money through better use of appropriate technologies.

System Administration Based on Your Business Needs

You can choose from annual Managed IT Service contracts with basic break/fix services using our remote and on-site engineers during normal business hours or 24/7 total technology management where only one call takes care of any and all of your technology needs.

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Service and Deliverables to Keep Your System Running Right

Our Managed IT Services program provides the critical tasks to keep your system up and running. Tasks conducted by our Managed Services engineers to enable managed IT services include:

  • Site Assessment – Review system infrastructure and network security policies
  • Network Consistency – Bring infrastructure and systems to a known state; install applications, patches, or updates required
  • Site Database – Inventory database containing your system hardware and software
  • Review Managed Service Activities – Service and support procedures, discretionary on-site time, and the parameters of the service

On-going Managed Services Include

  • User Account Management
  • Security Patch Management
  • Software License Reporting
  • Client Network Configuration Management
  • 24×7 Workstation Monitoring
  • Disk Space, Partition and Usage Management
  • End User Remote Control
  • Management Reporting
  • System Inventory Reporting

On-site System Administration Services

Features

  • On-site break/fix maintenance of most technology
  • Knowledge transfer to in-house administrators & end users
  • Optional on-site hardware maintenance

Benefits

  • Increase efficiency: respond faster to problems
  • Increase effectiveness: only used when needed
  • Realize value: reduce your cost of ownership

Comprehensive Services

Your on-site engineer can perform any of these tasks:

  • Setup and deployment of new systems
  • Assist with the allocation of system resources
  • Assist in hardware failure determination and resolution
  • Assist in hardware maintenance as required; diagnosis and repair of defective hardware by replacing parts; and installation of hardware upgrades and new systems

Third-Party Vendor Support Coordination

BDS will provide coordination with all technology vendors as follows:

Features

  • One number to call for all technology issues
  • Provide a technical liaison for all your technology vendors
  • Track issues through resolution
  • Provide matrix and analysis of issues

Benefits

  • One point of contact – easy to remember to resolve an issue
  • Consistent communication – helps to expedite a resolution
  • Increased efficiency – no waiting for a vendor rep to answer
  • We take care of it all

BDS will provide software/hardware/services support coordination for technology related issues.
Your account manager will field requests or trouble calls, log the request with the vendor and track the issue through resolution.

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COVID-19 (CoronaVirus) Update

As an essential business, BDS is prepared to serve our customers in the business community with providing maintenance service calls and supply needs as well as provide leasing on new equipment. BDS has taken measures and precautionary steps to ensure that our technicians provide a speedy efficient healthy and safe environment for servicing your office equipment within your office. All technicians wear gloves and face coverings and are screened on a regular basis to ensure they do not have symptoms of fever, low energy, coughing, sneezing or a runny nose. We are dedicated to the safety and health of our community, customers and staff members.

Sincerely, 
BDS

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